Privacy Policy

  1. Your Privacy Matters
    At Car Inspection NSW (referred to as “we”, “us”, or “our”), we are committed to protecting your privacy and personal information. This policy outlines how we collect, safeguard, use, and disclose personal information of our customers, suppliers (and their employees), and job applicants. It also describes how we adhere to the Australian Privacy Act 1988 (Cth) and how you can reach out to us with questions or to access your personal data.

Please note that we are not responsible for the privacy practices of any third-party sites linked through our website. If this policy is updated, the latest version will be posted on our website.

  1. What is Personal Information?
    Personal information refers to any data or opinion, regardless of its accuracy or form, that can identify or reasonably be used to identify an individual.

  2. What Information Do We Collect?
    We collect personal details such as your name, address, phone number, email, payment, credit, and billing information. This may also include demographic data like postcode, age, gender, shopping preferences, and interests. Additionally, we may gather specific vehicle information such as VIN and registration numbers.

When you visit our website, we may collect details about your computer, IP address, and browsing behavior using cookies. You may opt to decline cookies, but doing so may limit your experience on our site. We also use tools like Google Analytics for site usage analysis, and you can opt out via Google’s opt-out tool or adjust ad settings at Google Ads.

a) Additional data we collect includes:

  • Purchase history, location, and preferences gathered directly or through business partners and social media platforms.
  • Browser session, geo-location, and browsing behavior data.

b) We also collect information from:

  • Contractors, suppliers, and their employees, including contact details, bank account information, and employee data (e.g., names, birthdates).
  • Potential employees, including resumes and employment history.

In some cases, you may choose to remain anonymous or use a pseudonym. However, without accurate information, we may be unable to provide specific services or products.

  1. How Do We Collect and Store Information?
    We generally collect personal information directly from you when you purchase services, provide feedback, or register with us. In some cases, we may obtain information from third parties. Personal data is securely stored on password-protected servers in access-controlled facilities.

By providing your personal information, you acknowledge this policy and consent to the collection and use of your data as outlined.

  1. Why Do We Collect and Use Personal Information?
    We collect your information to:
  • Provide and improve our products and services.
  • Handle customer feedback, complaints, refunds, and discounts.
  • Conduct market research and better understand customer preferences.
  • Communicate with you and manage our customer service.
  • Run promotions, competitions, and marketing campaigns.
  • Protect against fraud and theft.
  • Process payments and transactions.

We may send you targeted news, offers, and promotions. You can opt out of receiving these by contacting us.

  1. How Do We Share Your Information?
    We may share your personal data with third parties in the following circumstances:
  • When required by law or legal processes.
  • With service providers involved in delivering our services (e.g., IT providers, payment processors).
  • With marketing and analytics providers, like Google Analytics.
  • If necessary, to comply with international legal obligations or facilitate international transactions.

In rare cases, such as selling our business, your information may be transferred to potential buyers. Overseas disclosures may occur to entities in the U.S., Ireland, Canada, and the Asia-Pacific region, but these recipients are bound to protect your privacy.

  1. Accessing and Correcting Your Information
    You can request access to or correction of your personal information by contacting us. If you have any concerns about how your data is handled, you can file a complaint, which will be reviewed promptly. If we do not respond within a reasonable time, you may escalate your complaint to the Office of the Australian Information Commissioner.

  2. Contact Us
    This policy will be available on the Car Inspection NSW internal intranet and on Car Inspection NSW, updates will be the subject of reminder emails. For any questions or concerns, please contact Us

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